Case Study: Frome Business Park (Office & Cafe)

I have enjoyed working with Western Building Consultants on a complicated project for about 4 years now. During that time they have without fail given me a high level of customer service, being welcoming, responsive and competent.

As a customer I particularly appreciate that WBC are value for money. They also stick to their quotes and don’t add a lot of extras. Help and advice is always forthcoming generally at no extra charge.

Thank you so much for all your advice today. That was so very helpful, not only with the structure of the property but especially with your comments about the whole set up. I can see that we were within a gnat’s whisker of entering a complete can of worms… Thank you so much for saving us from making a stupid mistake.

Thanks to you both your help in this matter – you were both extremely efficient and accommodating (more than I can say about other companies I contacted).

Your professionalism has been invaluable, thank you.

Thank you for your extremely comprehensive report. It will be of immense help when deciding on the works we would like to carry out on the property. We have decided to take your advice and move into the property and live in it for a while to assess our requirements.

Thank you for your prompt service, could not have asked or expected more. I note your comments and in an ideal world everything would have been 1.

Will not hesitate to recommend you, and will make a point of letting the estate agent know this too.

I just wanted to say thank you very much for your thorough and clear report. It is written in an informative and jargon free way which has made a pretty hefty document ultimately digestible and easy to understand.

Hello Kerry, Many thanks for the report and invoice receipt.
Please pass on my thanks to Paul for the survey. In my working life, I read many stock survey reports – I work with social housing providers to set up their asset management strategies – and this was one of the clearest and most comprehensive I’ve seen.

Dear Paul, Thank you so much for your fast response and the detail in your report is very very good and greatly appreciated. Thank you for your efforts.

Many thanks for your swift and thorough return of this report, we so appreciate you getting this back to us on such a tight turn around this week, and on the first read it seems extremely clear and comprehensive.

Hi Kerry / Paul, Thanks for sending the survey across.

I’d also like to thank you for your excellent service and professionalism. I considered many surveyors before choosing to proceed with you and it’s clear that I made the right choice. I won’t hesitate to recommend you to family, friends and colleagues in the future.

“We have commissioned three building surveys from WBC  until we found the house that was right for us and all thanks to you” 

I never expected so much detail, the report was really great and there were things I never even considered, even being in the construction trade

The report was brilliant and went into so much detail, having had reports from other surveyors in the past this report was far superior

“Highly recommended. Good customer service over the phone and by email. Very quick: from the initial phone call booking a site visit to me receiving the calculations took only 8 days.”

“We used James Dean  …Western Building Consultants as an architect. Very good”

“Excellent service and help from the initial design/planning stage through to the end of all works”